FAQ - Website

This is a selection of FAQ about our new website.

0. Do I have an account?

Very likely: to date 396 Leader accounts have been created for Leaders who are up to date with their Leader Fees AND Statement of Commitment. For each account an Email with login and password info has been sent to the Email address we have on file. None of the Emails have bounced -> check your spam/junk folder if you can't find if in your inbox (as far as 4 weeks ago). To resend a letter to yourself, follow the Password retrieval instructions below (question #2).

1. Why is this the only page I see under Leader Resources?

You must first log in to see all menus and submenus under Leader Resources. This content is visible to Leaders and Leader Applicants only. Use the "Login" quick-link button on the top right hand side. Type in your Username and Password and Log in.

2. I have forgotten my Password. What do I do?

Click on the "Login" quick-link button on the top right hand side. Click on the "Request new password" tab. Next, type in the Email address that is associated with your account and a new password will be emailed to you.

3. How do I change my Username, Password and/or Email address?

Login to the site using the "Login" quick-link button on the top right hand side. Once you have done so click on "My Profile" (another quick-link in the top right hand side) OR if you have more administrative privileges you can also hit the "My Account" button - which is one of the grey menus on the -very- top left hand side. Next hit the "Edit" tab - in this screen you can change your Username, Email address and your Password in one go. 

4. How do I update my Address and/or Phone number?

Login to the site using the "Login" quick-link button on the top right hand side. Once you have done so click on "My Profile" (another quick-link in the top right hand side) OR if you have more administrative privileges you can also hit the "My Account" button - which is one of the grey menus on the -very- top left hand side. Next hit the "Name and Address Info" tab. 

5. How do I update my Area/Group affiliation?

Login to the site using the "Login" quick-link button on the top right hand side. Once you have done so click on "My Profile" (another quick-link in the top right hand side) OR if you have more administrative privileges you can also hit the "My Account" button - which is one of the grey menus on the -very- top left hand side. Next hit the "Leader Specific Section" tab. 

6. How do I Edit a page and which pages can I Edit?

Leaders have permission to update their Group Meeting pages (start by hitting the green "Find a Group" button on the right hand side. To Edit a page you must first Login to the site: use the "Login" quick-link button on the top right hand side. Type in your Username and your Password and Log in. At this point all pages that you have Edit permission for will automatically have a "View" and a "Edit" tab. If you wish to Edit a page, hit the "Edit" tab and scroll down to the inline editor. Edit with care! Type text (or copy from plain text files) as opposed to copy/paste from MS Word. Though you may not be aware of it MS Word uses hidden code to control the layout and styling on pages. Much of that code is copied over and can adversely affect the layout of your content. Don't forget to hit the "Save" button on the bottom when you're done. 

7. Why are some Google Maps missing?

The way in which Google Maps were implemented is not compatible with our current in-line editor. I'm working on a solution for this. 

8. How do I insert a link to another page?

If you wish to link a certain bit of text to another page on the site follow these steps:

A) determine the URL of the page you'd like to link to: do this by navigating to that particular page and make a note of the URL in the top of your browser, e.g. http://lllc.civicrm.ca/members-area - the name of the page you'd like to link to is /members-area - NEVER link with entire http:// address as this will fail when we launch or migrate the site.

B) go back to the page that has some text that you would like to link to /members-area

C) hit "Edit" tab and scroll down to the inline editor. Next: highlight the text you would like to link, then click on the "link" button (visualized by a chain icon) and type /members-area in the Link URL field. Click "Insert" and hit the "Save" button on the bottom of your Edit page. Next: test the link you've inserted. ALWAYS test a link after inserting it. Dead links are annoying for visitors, are bad for search engine rankings and are no good for many more reasons! 

9. How do I upload a File and link to that?

Hit the "Edit" tab for the page you'd like to upload a file to. Scroll down to "File Attachments" and Click on "Choose File" (or "Attach new file") and navigate to the File you wish to upload from your own computer. The maximum upload size is 1 MB. Only files with the following extensions may be uploaded: jpg jpeg gif png txt doc xls pdf ppt pps odt ods odp - though PLEASE upload PDF for everything that does NOT need further editing. The use of doc, ppt, pps, odt , ods and odp for distribution should be minimized as much as possible. IN addition: please do NOT upload files that have filenames with spaces in them. Simply rename the file before you upload it. Next: hit "Attach". Make note of the URL of the file you've just uploaded: e.g. /sites/lllc.ca/files/editor.png

A) to insert an image file in your page: hit the "Image" button in your inline Editor and type /sites/lllc.ca/files/editor.png in the URL Link field.

B) to link a bit of text to a document file you've just uploaded: please follow the instructions under 8. How do I insert a link to another page? The only minor difference is that you'll use the URL of the document file instead. Here is a snapshot of what it looks like when you add a linnk to a file you've uploaded. Please note that the link itself starts with /sites (and does not include any http) for the reasons described earlier. 

 

10. How do I insert a link to an email addresss?

If you wish to link a certain bit of text to an email address, e.g. person@yahoo.ca follow these steps: highlight the text you would like to link, then click on the "link" button (visualized by a chain icon) and type mailto:person@yahoo.ca in the Link URL field. Click "Insert" and hit the "Save" button on the bottom of your Edit page. Next: test the link you've inserted. ALWAYS test a link after inserting it!

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