FAQ - Website

This is a selection of FAQ about our LLLC website.

Q: How do I sign on to the Leader Forum - lllctalk?

A. At the very top right of the LLLC website click on "My Profile", then click on the tab marked Subscriptions>LLLC Content types. You can checkmark 'Forum topic' to be sure to receive information as it is posted. You can decide whether you want to receive email notices of the posts immediately, a digest once a day or somewhere in between. Don't forget to click on the SAVE button before closing.

0. Do I have an account?

During the website launch over 396 Leader accounts were created for Leaders who were up to date with their Leader Fees AND Statement of Commitment. For each account an Email with login and password info was sent to the Email address we had on file. Always check your spam/junk folder if you can't find LLLC messages in your inbox. To resend a password to yourself, follow the Password retrieval instructions below (question #2).

1. Why is this the only page I see under Leader Resources?

You must first log in to see all menus and submenus under Leader Resources. This content is visible to Leaders and Leader Applicants only. Use the "Login" quick-link button on the top right hand side. Type in your Username and Password and Log in. If you have already logged in but don't see the menu buttons - hit refresh/reload in your browser (browsers are inherently lazy: may have stored the non-logged-in version of the page). If you are a Leader or Leader Applicant and can not login your fees may have expired. Leader or Leader Applicant fees can be paid on-line. Contact your ACL (for Leaders) or Leader Accreditation support person (for Leader Applicants) for the link to on-line payment. If you believe your fees have been paid please contact adc@lllc.ca to follow up.

 

2. I have forgotten my Password. What do I do?

Click on the "Login" quick-link button on the top right hand side. Click on the "Request new password" tab. Next, type in the Email address that is associated with your account and a new password will be emailed to you.

3. How do I change my Username, Password and/or Email address?

Login to the site using the "Login" quick-link button on the top right hand side. Once you have done so click on "My Profile" (another quick-link in the top right hand side) OR if you have more administrative privileges you can also hit the "My Account" button - which is one of the grey menus on the -very- top left hand side. Next hit the "Edit" tab - in this screen you can change your Username, Email address and your Password in one go. 

4. How do I update my Address and/or Phone number?

Login to the site using the "Login" quick-link button on the top right hand side. Once you have done so click on "My Profile" (another quick-link in the top right hand side) OR if you have more administrative privileges you can also hit the "My Account" button - which is one of the grey menus on the -very- top left hand side. Next hit the "Name and Address Info" tab. 

5. How do I update my Area/Group affiliation?

Login to the site using the "Login" quick-link button on the top right hand side. Once you have done so click on "My Profile" (another quick-link in the top right hand side) OR if you have more administrative privileges you can also hit the "My Account" button - which is one of the grey menus on the -very- top left hand side. Next hit the "Leader Specific Section" tab. 

6. How do I edit our Group webpage?

Leaders have permission to update their Group Meeting pages (start by hitting the green "Find a Group" button on the right hand side. To Edit a page you must first Login to the site: use the "Login" quick-link button on the top right hand side. Type in your Username and your Password and Log in. At this point all pages that you have Edit permission for will automatically have a "View" and a "Edit" tab. If you wish to Edit a page, hit the "Edit" tab and scroll down to the inline editor. Edit with care! Type text (or copy from plain text files) as opposed to copy/paste from MS Word. Though you may not be aware of it MS Word uses hidden code to control the layout and styling on pages. Much of that code is copied over and can adversely affect the layout of your content. Don't forget to hit the "Save" button on the bottom when you're done. 

7. Why are some Google Maps in the middle of the ocean?

You need to list at least the town, Province and Country for the Google map be effective. If it persists > Click on the edit button of your Group page. Zoom out and find North America. Click (double click) on the red pin, grab it and move it over to your approx meeting location. Zoom in and relocate as necesary. Remember to hit Save.

8a. How do I insert a link to another page?

If you wish to link a certain bit of text to another page on the site follow these steps:

A) determine the URL of the page you'd like to link to: do this by navigating to that particular page and make a note of the URL in the top of your browser, e.g. http://lllc.civicrm.ca/members-area - the name of the page you'd like to link to is /members-area - NEVER link with entire http:// address as this will fail when we launch or migrate the site.

B) go back to the page that has some text that you would like to link to /members-area

C) hit "Edit" tab and scroll down to the inline editor. Next: highlight the text you would like to link, then click on the "link" button (visualized by a chain icon) and type /members-area in the Link URL field. Click "Insert" and hit the "Save" button on the bottom of your Edit page. Next: test the link you've inserted. ALWAYS test a link after inserting it. Dead links are annoying for visitors, are bad for search engine rankings and are no good for many more reasons! 

8b. How do I create a link to a page on the internet?

Go to the website or webpage you wish to use > copy its URL > go back to the text box you are working on > highlight the words you want to use as a link > click on the chain link in the tool bar of the text box > a box will come up > copy and paste the URL into the URL box indicated > click Insert. Link will be created. Make sure you hit the Save button at the bottom of the page. Always view the page and make sure the link works.

8c. How do I insert a link to an email address?

If you wish to link a certain bit of text to an email address, e.g. person@yahoo.ca follow these steps: highlight the text you would like to link, then click on the "link" button (visualized by a chain icon) and type in the email address in the Link URL field. It will ask you if this is an email address. Confirm. It will add a prefix of "mailto:". Click "Insert" and hit the "Save" button on the bottom of your Edit page. Next: test the link you've inserted. ALWAYS test a link after inserting it.

9. How do I upload a File and link to that?

Hit the "Edit" tab for the page you'd like to upload a file to. Scroll down to "File Attachments" and Click on "Choose File" (or "Attach new file") and navigate to the File you wish to upload from your own computer. The maximum upload size is 1 MB. Only files with the following extensions may be uploaded: jpg jpeg gif png txt doc xls pdf ppt pps odt ods odp - though PLEASE upload PDF for everything that does NOT need further editing. The use of doc, ppt, pps, odt , ods and odp for distribution should be minimized as much as possible. IN addition: please do NOT upload files that have filenames with spaces in them. Simply rename the file before you upload it. Next: hit "Attach". Make note of the URL of the file you've just uploaded: e.g. /sites/lllc.ca/files/editor.png

A) to insert an image file in your page: hit the "Image" button in your inline Editor and type /sites/lllc.ca/files/editor.png in the URL Link field.

B) to link a bit of text to a document file you've just uploaded: please follow the instructions under 8. How do I insert a link to another page? The only minor difference is that you'll use the URL of the document file instead. Here is a snapshot of what it looks like when you add a link to a file you've uploaded. Please note that the link itself starts with /sites (and does not include any http) for the reasons described earlier. 

 

NOTE: Just a reminder that when notifying others about the location of the new file we always link to the page on the website where the file is located rather than the file for a number of reasons. There are security, accessing and updating reasons:
  • If we don't, it bypasses the access permission (security) by linking directly to the pdf. 
  • It teaches everyone where to find things on the website: go to: Leader Resources -> Fundraising -> see link to file.
  • It makes updating and finding the updated file easier.

 


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