FAQs website

This is a selection of FAQs about our new website.

1. Do I have an account?

On October 17 user accounts were created for all current LLLC Members who have an Email address on file in our database. Account information + login credentials were sent to these Email addresses. If you are a current LLLC Member but you did not receive an Email with account information + login credentials:

a) check your SPAM box -> perhaps your Email program mistook it for SPAM.

b) contact our National administrator Sheila Munro at adc@lllc.ca to check and/or give her your correct Email address - Member accounts will be created every 1-2 weeks - once your correct Email address is on file you'll automatically be in the next round of imports.

c) if you have created your account online you will have received an Email with account information + login credentials immediately -> check your SPAM box if necessary.

2. I have forgotten my Password. What do I do?

Click on the "Login" quick-link button on the top right hand side. Click on the "Request new password" tab. Next, type in the Email address that is associated with your account and a new password will be emailed to you.

3. How do I change my Username, Password and/or Email address?

Login to the site using the "Login" quick-link button on the top right hand side. Once you have done so click on "My Profile" (another quick-link in the top right hand side) Next hit the "Edit" tab - in this screen you can change your Username, Email address and your Password in one go. 

4. How do I update my Address and/or Phone number?

Login to the site using the "Login" quick-link button on the top right hand side. Once you have done so click on "My Profile" (another quick-link in the top right hand side). Next hit the "Name and Address Info" tab.